INSIDE SALES REPRESENTATIVE - Bettendorf, IA
Olympic Steel, a leading national steel service center, is seeking a talented addition to our staff. We offer a competitive benefits package including medical / dental, 401(k) and profit sharing.
Status: Full Time
The Inside Sales Representative position maintains, grows and services primarily existing, and occasionally, new accounts in an assigned territory, primarily utilizing phone, fax and electronic communications. Has additional accountability to proactively identify sales opportunities for Outside Sales Reps, create opportunities to up-sell and cross-sell existing accounts, re-activate inactive accounts and/or identify new account opportunities. Partners closely with Outside Sales Representatives to establish strong, long-term relationships with customers and confidence in Olympic Steel’s overall capabilities. Ensures high-quality customer service to external customers, including rapid response to all inquiries. Executes on-time delivery according to customer specifications. Informs customers of delivery set-backs and changes in order status. Manages the order entry process, trouble-shoots problems and assists in rectifying complaints and claims. Solicits customer feedback regarding products, services, price and performance. This Inside Sales Representative will be training in our warehouse for 2-4 weeks to better understand Integrity’s production processes.
2 years of prior work experience in an applicable customer sales/service role, preferably within manufacturing field.
Strong customer service and sales aptitude, with prior steel industry and product knowledge.
Strong communication skills with the ability to work effectively with a wide range of constituencies in a diverse community.
Demonstrated ability to work in a team environment while also managing individual goals and objectives.
Proficiency in Microsoft Office.
Strong business, math, analytical, organizational, prioritization, multi-tasking and planning skills.
Bachelor’s degree (preferably, Business Administration, Marketing, or Engineering) or commensurate sales experience in steel industry or related manufacturing environment.
Qualified candidates please apply below:
Olympic Steel, Inc. is an Equal Opportunity Employer AA M/F/Vet/Disability.
For Internal Applicants: Current Olympic Steel employees must meet minimum job qualifications, have a current performance rating of satisfactory or better and have completed at least 90 days of service in their current position. Some service time exceptions may apply.